One-year warranty

NILO One-Year Limited Warranty

NILO stands behind the products you purchase new from nilohearing.com for one year from delivery. This warranty is included in the purchase price and applies to purchases delivered to the U.S. destinations supported at checkout, including gifts. No separate warranty registration is required.

Your warrantor is WS AUDITION (EURL), operating as NILO, 13 avenue Théodore, 94340 Joinville-le-Pont, France. NILO handles your claim independently of any warranty provided by our supplier.

What is covered?

This warranty covers defects in materials and workmanship under normal use in accordance with the product instructions. Coverage includes NILO Air and NILO Pro hearing aids, their charging cases, supplied reusable accessories, and separately purchased NILO accessories.

Covered issues may include defective electronics, manufacturing or assembly defects, and abnormal or premature battery or charging failures caused by a product defect. If only one hearing aid develops a fault, contact us; you do not need to purchase a new pair to request warranty service.

What is not covered?

• Loss, theft, or damage caused by drops, impacts, crushing or other accidents.
• Damage caused by misuse, improper maintenance, or exposure to water, heat or other conditions contrary to the instructions.
• Problems caused by earwax, dust or debris that can be resolved through routine care.
• Normal wear of ear tips, wax filters and other consumables, cosmetic wear, and gradual battery-capacity decline from normal aging.
• Damage caused by incompatible equipment, modifications or improperly performed repairs.

Using third-party parts or an independent repair service does not, by itself, void this warranty. An exclusion applies only to the damage or problem caused by the excluded circumstance. Manufacturing defects in accessories remain covered; ordinary consumption or wear is not a defect.

How to request help

Email contact@nilohearing.com with your order number or other proof of purchase, the model, and a description of the issue. If available, include the serial number. Photos or a short video may help where practical. We can help locate your order if you no longer have the confirmation.

We may first help you check charging, fit, filters, settings or connectivity. If a return is needed, we will email packing instructions and a tracked label for our designated U.S. returns partner. Send only the components requested and keep your carrier receipt. Do not send products to our French correspondence address.

Contact us promptly about a defect arising during the one-year coverage period. A delay in our response does not invalidate a timely claim. This does not limit any longer period or other rights provided by applicable law.

Repair, replacement and costs

For a covered defect, NILO will provide repair or replacement without charging for parts, labor or the necessary standard shipping to and from our designated service partner. You may request repair or replacement; if your requested option is unavailable or disproportionately costly, we will explain the alternative.

We aim to resolve a covered claim within 30 days of your request. We will keep you informed of the expected timing. If repair or replacement cannot be completed within a reasonable time or fails to resolve the defect after reasonable attempts, we will offer an appropriate refund or price reduction, without limiting any remedy required by applicable law.

Service does not reduce the remaining coverage on your original purchase. Any extension or new warranty period required by applicable law also applies.

If an issue is not covered, we will explain our findings and any proposed paid service or shipping charges before proceeding. No paid repair or replacement will be carried out without your agreement.

Warranty or 45-day trial?

The warranty addresses product defects. The 45-day return policy lets you try NILO and return it if it is not right for you.

For a change-of-mind return, the customer pays the disclosed actual return-label cost as described in that policy. NILO covers the return-label cost for a confirmed product defect, damage on arrival or an incorrect item. During the 45-day return period, you may choose a refund under that policy instead of warranty service.

Safety

If a battery is swollen, leaking or unusually hot, stop using and charging the device and contact us before shipping it. We will provide appropriate instructions.

Your rights

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. It supplements, and does not replace, any applicable statutory rights, including French statutory guarantees where applicable.

NILO does not disclaim implied warranties or exclude remedies or liability that cannot lawfully be excluded. The end of this one-year warranty does not remove rights that continue under applicable law. Existing purchases retain the warranty and rights provided when the order was placed.

Questions or claims: contact@nilohearing.com.